Insights and Resources

Say you run a business coaching practice. During a workshop, a client trips over a cable and injures their wrist. Months later, another client claims the growth strategy you recommended caused them a $60,000 financial loss. Same business. Two incidents. Two entirely different risks.

You've delivered the work, the project is finished and the invoice has been paid. Then, weeks or even months later, a client contacts you, claiming that your advice, recommendations or professional services caused them financial loss.

A professional indemnity claim can create real financial exposure well before anyone decides whether you were at fault.

As a graphic designer, your days are filled with focussing on creating gorgeous visual assets that help businesses thrive.

The end of the financial year is usually when small business owners review tax records, budgets, expenses, accounts and plans for the next financial year. It is a busy period, but it is also one of the best times to step back and look at how your business has changed over the year. When it comes to insurance, you might just want to renew your existing policy.

Business insurance is changing as Australian businesses change the way they operate. More businesses now rely on digital systems, outsourced services, remote work arrangements and technology-driven processes to stay competitive. While these shifts create new opportunities, they also introduce risks that many businesses may not fully recognise until something goes wrong.

Even the most experienced consultants can face legal challenges. Whether it’s a slip-and-fall during an onsite workshop or a large lawsuit over a failed business strategy, insurance isn’t just a "nice-to-have" — it’s your professional safety net.

Running a business that provides professional services or consultation comes with a level of responsibility. Because clients rely on your expertise and decisions, even small errors or misunderstandings can lead to disputes. Everything may seem on track until a client raises a complaint.

Receiving a notice from an angry customer or a letter of demand from a solicitor threatening to take action against you, can feel like things are out of control. You may want to immediately try and defend yourself or apologize to fix the problem.